CasinoSky strives to provide a safe, entertaining, and responsible environment. While we hope our services always remain a source of entertainment, we are aware of the risks associated with online gambling. This policy outlines the resources and procedures we make available to promote well-being and control.
Strict age limit and verification
Our platform is exclusively accessible to persons aged 18 and over. We enforce a strict policy to prevent participation by minors. Age verification is a mandatory and integrated part of our registration process. Accounts of persons below the legal age limit will be immediately and permanently closed.
Our principles for player well-being
Responsible gaming means making decisions based on facts, maintaining control over your time and budget, and playing for enjoyment. The platform is not designed to solve financial problems. We encourage a balanced approach.
Tools for personal control
To help you manage your gaming behavior, we offer various account settings:
Deposit and loss limits
You can proactively set a maximum amount that you can deposit or lose over a certain period (daily, weekly, or monthly). These limits help you stay within a predetermined budget.
Session limits and timeouts
To prevent you from spending too much time on the platform unnoticed, you can set how long a single gaming session can last. Additionally, we offer a 'timeout' feature, allowing you to temporarily pause your account (e.g., for 24 hours or a week).
Self-exclusion and full account closure
If you need a longer or permanent break, you can use the self-exclusion option. During this period, we will completely block your access to the account and you will no longer receive marketing material. Please contact our support department for this.
Recognizing warning signs
It is important to critically examine your own habits. Possible warning signs include: playing more often and with higher amounts to make up for losses, borrowing money to be able to play, or noticing that the game is affecting your daily obligations and relationships.
Protection of minors and shared devices
If you share your computer or mobile device with minors, you are responsible for securing your login details. We recommend using specialized filtering software to prevent individuals under 18 from accessing gambling sites.
Seeking professional help
If you feel you are losing control, we strongly advise you to seek external, professional help. There are various independent and anonymous support organizations available in your region that can offer specialized guidance and advice for risky gambling behavior.
Internal monitoring and training
We ensure that our employees are aware of the responsible gaming guidelines. While we strive for a safe environment and make reasonable efforts to identify deviant patterns, you remain personally responsible for your choices and actions on the platform.
Updates to this policy
This policy may be changed as we add new responsible gaming features. We encourage you to review this page periodically.