Protecting your personal data is a top priority for CasinoSky. In this document, we clearly explain how we handle your information when you interact with our services and how we safeguard your privacy rights.
Categories of data we collect
To offer our online services, we process various types of data, including:
Identity and contact details: Name, address, date of birth, and email address, necessary for age verification (18+) and account creation.
Usage data: Information about your interactions with the platform, playtime, and system logs.
Device data: IP addresses, browser type, operating system, and time zone settings.
Transaction data: Information related to your deposits and withdrawals, although actual processing often occurs via secure external payment providers.
Communication data: Content of your conversations with our customer service.
Legal grounds for processing
We typically process your data based on the following legal grounds: the performance of a contract (to grant you access to the platform), our legitimate interests (such as fraud prevention and service improvement), legal obligations (compliance and age checks), or based on your explicit consent.
Purposes of data use
Your personal information is used to manage your account, perform security checks to prevent unauthorized access, and provide targeted customer service. Additionally, we analyze anonymous trends to optimize the platform. If you have consented to this, we may use your contact details for marketing purposes.
Retention period of your data
We do not retain your data longer than is reasonably necessary for the purposes for which it was collected. Data linked to financial transactions or necessary for legal record-keeping obligations will be kept for the periods prescribed by law in the applicable jurisdiction.
Sharing data with processors
We never sell your data to third parties. However, it may be necessary to share data with selected service providers and processors who support us in offering the platform. This includes IT hosting, payment processors, and customer service tool providers. These parties are contractually obligated to handle your data securely.
International data transfer
When your data is transferred to servers or service providers outside your own region, we take appropriate and generally accepted security measures to ensure that your privacy rights remain protected. We use standard contractual clauses or similar safeguards.
Security measures
CasinoSky strives to protect your personal data through technical and organizational measures, including encryption and access controls. While we make reasonable efforts to maintain a secure environment, no digital system is absolutely guaranteed against breaches.
Your rights as a user
You have various rights regarding your personal data. You can request access, correction of incorrect data, or deletion of your profile. You can also object to certain processing activities or request the portability of your data. We will handle your requests in accordance with applicable privacy standards.
Updates to this policy
This privacy policy may be updated from time to time. In case of significant changes in the way we process your data, we will notify you via the platform or by email.
Contact us about privacy
For privacy-related requests or to exercise your rights, you can contact our customer service directly via: casinosky_support@gmail.com.